Customer Support

MOVEMENT MUSIC FESTIVAL 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-MONDAY 5/27 - 5/29/23
    • HOURS
      • SAT. 5/27: 2PM - Midnight
      • SUN. 5/28: 2PM - Midnight
      • MON. 5/29: 2PM - 11PM
    • VENUE, CITY/STATE (TIME ZONE): Hart Plaza- 1 Hart Plaza, Detroit MI 48226 (ET)
    • AGE REQUIREMENT(S):
      • ALL AGES: Kids 12 and under are free and do not need a ticket. They are allowed in the general festival grounds until dusk with a parent or guardian. We strongly encourage hearing protection.
      • VIP: 21+ 
    • TICKETS
      • TYPES & DESCRIPTIONS
        • 3 DAY GA
        • 3 DAY VIP 
          • Enhance your Movement experience with our VIP Program, featuring an array of exclusive perks designed to enhance your comfort, convenience, style and more. Many new amenities for 2022!
          • Additional bars in VIP, featuring discounted drinks & premium beverage options
          • Additional deluxe, private, air-conditioned bathrooms (including ADA-accessible option) to speed up wait times
          • Access to the Club 313 viewing deck - a VIP-only viewing platform located at the Movement Stage (access is limited by capacity)
          • We have expanded and enhanced the dedicated VIP entrance that helps expedite your entry to the festival grounds
          • VIP is located behind and above the Movement Stage with thoughtfully designed and furnished areas for relaxation and lounging
          • Complimentary chair massages
          • Discounted cell phone charging and locker rental option
          • Save on lodging! VIP's receive access to discounted room reservations for the Official Movement VIP hotel (limited availability) 
        • SINGLE DAY GA
        • SINGLE DAY VIP
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? TBD
    • Upgrades on-site? TBD
    • Cashless? No

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