Customer Support

ISLE OF LIGHT 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: SATURDAY-SUNDAY 3/11/ - 3/12/2023
    • HOURS
      • DOORS/GATES: SAT. 3/11 @ 2 PM
      • EOD: SUN. 3/12 @ 1 PM
    • VENUE, CITY/STATE (TIME ZONE): Faro De Punta Torrecilla- Santa Domingo, Dominican Republic (AST)
    • AGE REQUIREMENT(S): All Ages. Anyone under 18 must be accompanied by an adult. Children 10 and under do not need to purchase tickets to enter.
    • TICKETS
      • TYPES & DESCRIPTIONS
        • GA: ACCESS TO ALL THE GENERAL GROUNDS OF THE FESTIVAL, INCLUDING THE 3 STAGES, FOOD AND DRINK AREA AND ALL THE ATTRACTIONS OF THE PARK.
        • GA+:
          • EXPRESS ACCESS THROUGH THE VIP ROW AT THE FESTIVAL ENTRANCE.
          • PREMIUM BATHROOMS WITH AIR CONDITIONING.
          • ACCESS TO ALL THE GENERAL GROUNDS OF THE FESTIVAL, INCLUDING THE 3 STAGES, FOOD AND DRINK AREA AND ALL THE ATTRACTIONS OF THE PARK.
        • VIP:
          • A SUPERIOR AND COMPLETE FESTIVAL EXPERIENCE
          • EXCLUSIVE ACCESS TO THE VIP AREA AND THE FRONT STAGE AREA
          • FOOD OPTIONS AND BARS WITH EXCLUSIVE ARTISAN MIXOLOGY IN THE VIP AREA
          • EXPRESS ACCESS THROUGH THE VIP ROW AT THE FESTIVAL ENTRANCE
          • VIP BATHROOM AREAS WITH AIR CONDITIONING
          • ACCESS TO TABLE SERVICE WITH ELEVATED VIEW TO STAGES
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: WEDNESDAY 3/11 @ 2 PM
    • Sales on-site? YES
    • Upgrades on-site? NO

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