FOCUS Art Fair 2023 Customer Support Info

BASIC INFO
- CUSTOMER SUPPORT CONTACT EMAIL/URL: contact@focusartfair.net or https://www.focusartfair.net/contact
- EVENT FAQ LINK//WEBSITE
- COVID-19 POLICY: N/A
EVENT DETAILS
- EVENT DATES: THURSDAY-SUNDAY 5/18-5/21/23
- HOURS
  - DOORS/GATES:
    - THURS 5/18: 6PM - 10PM
    - FRI 5/19: 11AM - 8PM
    - SAT 5/20: 11AM - 8PM
    - SUN 5/21: 11AM - 5PM
- VENUE, CITY/STATE (TIME ZONE): Chelsea Industrial- New York, NY (EST)
- AGE REQUIREMENT(S): All Ages (all require a ticket, under 12 are free)
- TICKETS
  - TYPES & DESCRIPTIONS
    - General Admission - $35
    - Early Bird - $30 (available to 4/13)
    - Free Pass (3days) with a VIP night - $70
    - Children under 12: Free
    - Students/Seniors (Age 65+): $25
    - Group of 10 or more: $25 per person
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original- can be done through Customer Support Portal: https://focusartfairnyc.seetickets.com/customerservice
ON-SITE OPERATIONS
- Box Office/Will Call open time:
  - THURS 5/18: 6PM - 10PM
  - FRI 5/19: 11AM - 8PM
  - SAT 5/20: 11AM - 8PM
  - SUN 5/21: 11AM - 5PM
- Sales on-site? Yes, if available
- Upgrades on-site? No
- Cashless? No

Customer Support