Customer Support

SACPRIDE FESTIVAL 2024 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: SATURDAY 6/8 + SUNDAY  6/09
    • HOURS 
      • DOORS/GATES: 12 PM
      • EOD:
        • SATURDAY @ 9 PM
        • SUNDAY @ 6 PM
    • VENUE, CITY/STATE (TIME ZONE): Sacramento Capitol Mall (Entrance on 7th & Capitol Mall)- 721 Capitol Mall, Sacramento CA 95814
    • GA, VIP, EXPRESS ENTRY, and/or CAMPING? GA and VIP
    • PROCESSOR: See Tickets
    • AGE REQUIREMENT(S): ALL AGES
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, but they can be sent to client for approval on case-by-case basis
    • Are exchanges/upgrades approved?
      • No, but they can be sent to client for approval on case-by-case basis
  • FULFILLMENT
    • DELIVERY METHOD: Print@Home
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 11 AM
    • Sales on-site? YES
    • Upgrades on-site? NO
    • Cashless? YES (some vendors will take cash but mostly all will be cashless)

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