• BASIC INFO
  
  • CUSTOMER SUPPORT CONTACT EMAIL/URL: https://cascadeequinox.com/contact/
  • EVENT FAQ LINK//WEBSITE
  • COVID-19 POLICY: None
• EVENT DETAILS
  • EVENT DATES: FRIDAY-SUNDAY 9/22-9/24/23
  • HOURS
    • Early Entry Box Office Hours (must have an early entry pass): 
      • THURSDAY 3 PM – 10 PM
    • Regular Box Office Hours:
      • FRIDAY: 9 AM – 12 AM
      • SATURDAY: 10 AM – 12 AM
      • SUNDAY: 10 AM – 12 AM

All attendees must arrive during box office hours, no exceptions!

• • • Festival Grounds Hours:
      • FRIDAY: 11:30 AM – 4 AM
      • SATURDAY: 9 AM* – 4 AM
      • SUNDAY: 9 AM* – 3 AM

*10am for GA Single Day Passes

• • VENUE, CITY/STATE (TIME ZONE): Deschutes County Fairgrounds- Redmond, OR (PST)
  • AGE REQUIREMENT(S): ALL AGES- Kids under 16 need to be accompanied by an adult, Kids under 6 do not need a ticket
• REFUND/EXCHANGE/UPGRADE POLICIES
  • Will refund requests be approved?
    • No, all sales are final
  • Are exchanges/upgrades approved?
    • Yes, if the new order is of equal or greater value than the original
• ON-SITE OPERATIONS
  • Box Office/Will Call open time: 
    • Early Entry Box Office Hours (must have an early entry pass):
      • THURSDAY 3 PM – 10 PM
    • Regular Box Office Hours:
      • FRIDAY: 9 AM – 12 AM
      • SATURDAY: 10 AM – 12 AM
      • SUNDAY: 10 AM – 12 AM
  • Sales on-site? Yes
  • Upgrades on-site? Yes
  • Cashless? No