Customer Support

CASCADE EQUINOX FESTIVAL 2024 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 9/20-9/22/24
    • HOURS
      • Early Entry Box Office Hours: (must have an early entry pass)
        • THURSDAY 3 PM – 10 PM
      • Regular Box Office Hours:
        • FRIDAY: 9 AM – 12 AM
        • SATURDAY: 10 AM – 12 AM
        • SUNDAY: 10 AM – 12 AM

All attendees must arrive during box office hours, no exceptions!

      • Festival Grounds Hours:
        • FRIDAY: 11:30 AM – 4 AM
        • SATURDAY: 9 AM* – 4 AM
        • SUNDAY: 9 AM* – 3 AM

*10am for GA Single Day Passes

    • VENUE, CITY/STATE (TIME ZONE): Deschutes County Fairgrounds- Redmond, OR (PST)
    • AGE REQUIREMENT(S): ALL AGES- Kids under 16 need to be accompanied by an adult, Kids under 6 do not need a ticket
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 
      • Early Entry Box Office Hours (must have an early entry pass):
        • THURSDAY 3 PM – 10 PM
      • Regular Box Office Hours:
        • FRIDAY: 9 AM – 12 AM
        • SATURDAY: 10 AM – 12 AM
        • SUNDAY: 10 AM – 12 AM
    • Sales on-site? Yes
    • Upgrades on-site? Yes
    • Cashless? No

Was this article helpful?

1 out of 2 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.