Customer Support

HOPMONK: Customer Support FULL Questionnaire

  • BASIC INFO
    • WEBSITE
    • LOCATION:
      • HopMonk Novato: 224 Vintage Way, Novato CA 94945
      • HopMonk Sebastopol: 230 Petaluma Ave, Sebastopol CA 95472
      • HopMonk Sonoma: 691 Broadway, Sonoma CA 95476
      • Twin Oaks Roadhouse: 5745 Old Redwood Hwy, Penngrove CA 94951
    • VENUE CONTACT LINK/EMAIL/PHONE: 
      • HopMonk Novato: (415) 892-6200
      • HopMonk Sebastopol: (707) 829-7300
      • HopMonk Sonoma: (707) 935-9100
      • Twin Oaks: (707) 795-5118
    • CAN ANYONE BESIDES THE ORIGINAL PURCHASER PICK UP AT WILL CALL?
      • Yes, so long as they have original purchase details
    • COVID-19 POLICY: N/A unless artist has specific request
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final

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