Customer Support

HI-FI INDY // MOKB PRESENTS Customer Support Info

  • Updated
  • BASIC INFO
    • CLIENT DASH LINK
    • CURRENT CLIENT SERVICE MANAGER: Jennifer Felger
    • WEBSITE // FAQs
    • CLIENT TIER: Enterprise
    • CLIENT TYPE
      • MOKB: Producer/Promoter
      • HI-FI: Venue
    • LOCATION:
      • HI-FI: 1043 Virginia Avenue Suite 4, Indianapolis, IN 46203
    • CONTACT LINK/EMAIL/PHONE:
    • CAN ANYONE BESIDES THE ORIGINAL PURCHASER PICK UP AT WILL CALL?
      • No, original purchaser with proof of purchase (card + ID), unless noted beforehand from an email or phone call from original purchaser
    • COVID-19 POLICY: N/A
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final 
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original

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