Customer Support

THE ARMORY SHOW 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES
      • VIP (by invitation only): 9/7/2023 
      • Public: 9/8-9/10/2023
    • HOURS
      • FRIDAY 9/8: 11 AM - 7 PM
      • SATURDAY 9/9: 11 AM - 7 PM
      • SUNDAY 9/10: 11 AM - 7 PM
    • VENUE, CITY/STATE (TIME ZONE): Javits Center- 429 11th Ave, New York NY 10001 (ET)
      • Main Entrance @ Crystal Palace
    • AGE REQUIREMENT(S): None, children 12 and under are free when accompanied by paying adult
    • TICKETS
      • All ticket are general admission
      • Discounted ticket options here
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? Yes, card only (no cash accepted)
  • MISC NOTES
    • How do I access and use my Mobile Wallet tickets?
      • Mobile Wallet ticket instructions: 
        • Tap on the 'Add to Mobile Wallet' button for each ticket and follow the instructions to register & install on your mobile device. 
        • Add your ticket(s) to your digital wallet.
        • At the event entrance, open your Mobile Wallet ticket, wave your device over the entry portal, and you’re in!
        • This mobile ticketing technology does not utilize barcodes or QR codes, but instead uses encrypted contactless NFC technology. This encryption is locked into your phone, and unlike a barcode, cannot be duplicated, making your ticket completely secure.
        • Don't have a smartphone? Visit the venue box office with the 'Lookup Code' listed below the 'Add to Mobile Wallet' button.

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