Customer Support

13th FLOOR ENTERTAINMENT Customer Support Info

  • Updated
  • BASIC INFO
    • WEBSITE
    • LOCATION: Greater Phoenix AZ Area
    • VENUE CONTACT LINK/EMAIL/PHONE: 
    • CAN ANYONE BESIDES THE ORIGINAL PURCHASER PICK UP AT WILL CALL?
      • Yes, so long as they have original purchase details
    • COVID-19 POLICY: N/A
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original

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