Customer Support

THE CHAPEL Customer Support Info

  • Updated
  • BASIC INFO
    • WEBSITE // FAQs
    • ASSOCIATED VENUES or CLIENTS:
    • LOCATION: 777 Valencia Street, San Francisco CA 94110
    • VENUE CONTACT LINK/EMAIL/PHONE
    • CAN ANYONE BESIDES THE ORIGINAL PURCHASER PICK UP AT WILL CALL?
      • As long as the event does not specify "No Transfers" (generally high-profile events), the venue will allow customers to release their Will Call tickets with a message (including the purchaser's ID) stating that they release their tickets to the specified recipient.

    • COVID-19 POLICY
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final

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