PHOENIX PRIDE 2023 Customer Support Info

BASIC INFO
- CUSTOMER SUPPORT CONTACT EMAIL/URL:
  - Contact Link
- EVENT FAQ LINK // WEBSITE
- COVID-19 POLICY: NONE
EVENT DETAILS
- EVENT DATES: SATURDAY + SUNDAY 10/21-10/22/2023
- HOURS
  - DOORS/GATES: NOON
  - EOD: 9PM
- VENUE, CITY/STATE (TIME ZONE): Steele Indian School Park- Phoenix, AZ (MST)
- AGE REQUIREMENT(S):
  - Children under 12 and active military receive free admission.
  - Children 13-17, seniors 55+ and former military receive discounted admission at the ticket gate.
  - Adults 18 and over have multiple different ticket packages available.
- TICKETS
  - TYPES & DESCRIPTIONS
    - 1-DAY GA (WITH EXPRESS ENTRY)
    - 1-DAY GENERAL ADMISSION
    - 2-DAY GA (INCLUDES EXPRESS ENTRY)
    - 1-DAY VIP
    - 2-DAY VIP
      - VIP EXPERIENCE INCLUDES:
        
        2 complimentary drinks per day | Food buffet each day (2pm - 4pm)
        
        Lakeside VIP Experience with air conditioned venue
        
        VIP Main Stage front of the stage access with private 2 level bar
        
        Executive bathrooms
        
        Exclusive VIP Entertainment: Jessica Wild, Naysha Lopez
        
        Official 21+ After Party at the Walter Where?House discounted access for only $10 (reg. $45)
        
        If you need an ASL Interpreter for the VIP area, please put in your request at least 72 hours before the event. Email all submissions to accessibility@phoenixpride.org.
    - WALTER WHERE?HOUSE AFTERPARTY - Off site event 21+ only
    - WALTER WHERE?HOUSE AFTERPARTY (VIP UPGRADE- this requires a VIP ticket) -Off site event 21+ only
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - TBD
- Are exchanges/upgrades approved?
  - TBD
ON-SITE OPERATIONS
- Box Office/Will Call open time: 10:30AM - 8:30PM
- Sales on-site? Yes
- Upgrades on-site? Yes
- Cashless? NO
MISC NOTES (Any other important info for Customer Support)
- General Information (Prohibited items, rules, festival accessibility, pet restriction, lost and found, and Parking): https://phoenixpride.org/events/pride-festival/

Customer Support

PHOENIX PRIDE 2023 Customer Support Info

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