Customer Support

Gasparilla Music Festival: Customer Support FULL Questionnaire

  • Updated

BASIC INFO

EVENT DETAILS

  • EVENT DATES: 2/16/24 - 2/18/24
  • HOURS
    Friday – 4:00pm
    Saturday – 1:00pm
    Sunday – 1:00pm
  • VENUE, CITY/STATE (TIME ZONE): Julian B. Lane Riverfront Park
  • ON-SALE INFO: 
  • GA, VIP ONLY for PRE-SALE. ALL TICKET TYPES AT GENERAL SALE.
  • AGE REQUIREMENT(S): All Ages
  • TICKETS
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved? 
      • No
    • Are exchanges/upgrades approved? 
      • Yes, if the new order is of equal or greater value than the original
    • Are duplicate order refunds approved? 
      • No
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time:  Box office opens an hour before gates each day.
    • Can anyone besides the original purchaser pick up tickets?
      • N/A- No Will Call tickets
    • Sales on-site? Yes, what's available
    • Upgrades on-site? Yes
    • Cashless? No

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