Customer Support

ILLfest 2024: Customer Support FULL Questionnaire

  • Updated
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved? 
      • No
    • Are exchanges/upgrades approved? 
      • No
    • Are duplicate order refunds approved? 
      • No
  • FULFILLMENT
    • DELIVERY METHOD: Shipped (First class/Standard) & Will Call
    • Alternate reissue delivery method? (Will Call)
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Can anyone besides the original purchaser pick up tickets?
      • No, original purchaser with proof of purchase (card + ID) ONLY
    • Sales on-site? Yes

 

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