Customer Support

My automatic payment towards my payment plan failed. How do I retry that so I don't lose my tickets?

  • Updated

You can retry the failed payment for your payment plan by logging into your account.

Once logged in and on your Dashboard, you may see a yellow banner with a link to retry your failed payment.


If there is no yellow banner, click on the blue DETAILS button next to your order that is on a payment plan. 


Once on your Order Details page, click the "Reinstate Payment Plan" button or click "Payment Plan Details" and then the retry link will appear in that pop-up. This link will take you to a page where you can pay off any missed payments.


*Per our TermsAll payment plan tickets must be paid in full prior to the event for your tickets to be valid. Payment plans can be cancelled at any time, however, in accordance with our terms of purchase there are no refunds for paid or partially paid tickets. In the event of cancellation or non-payment, any deposited funds are forfeited to the producers of the event. Please check your order details carefully before checking out. Any service fees for the payment plan will appear in the total. We are unable to make any changes to your payment plan once your order has been submitted. You must have a valid form of payment on file at all times during your payment plan. In the event of a declined charge, there is a maximum 10-day grace period for you to update your payment information to keep your payment plan current.

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