If your event is rescheduled to a new date you will be contacted by email. Your order will be valid for the new date.
If an event is cancelled you will be contacted via email and you are entitled to a refund of the price of your ticket. For cancelled events refunds are processed automatically so there is no need to contact us.
If you do not hear from us then the event is going ahead and there is no need to contact us. If the event is still scheduled to go ahead, we are unable to offer a refund.