Customer Support

How can I verify if a ticket I bought from someone else is valid?

  • Updated

As the primary online ticketing service for many events, we can’t condone third-party sales. Our only obligation is to the original ticket purchaser. We highly discourage and can’t guarantee the same customer support for tickets purchased from other websites or unauthorized sellers. 

You may chat, email, or call us, and we can look up the ticket number, but we are not able to guarantee that it will successfully get you into the event. The original ticket purchaser may report the ticket lost or stolen at any time, and have it reissued (making the ticket you own void and ineligible for entry to the event). People can also sell multiple copies of the same ticket, and whoever happens to arrive at the venue first will be the only one who can get in- all others will be told that their ticket was already scanned in.

With these warnings in mind, third-party purchases are made at your own risk.

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