Customer Support

Can I do anything to protect my ticket from theft?

  • Updated

To prevent theft, do not make any copies of your ticket or post a photo or screenshot of it online. Be sure to keep wristbands in a secure place.

We do not re-ship tickets. If your physical ticket or wristband is stolen or lost, we can void the original and reissue you a new one to be picked up at the event's Will Call booth. If someone tries to use the voided ticket, it will not scan and they will be denied entry.

If your ticket has been lost or stolen, contact us by clicking the “Submit a request” link below or opening the chat to speak with a Support agent during our business hours.

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