Customer Support

ROCKYGRASS 2024: Customer Support FULL Questionnaire

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 7/26-7/28/24
      • The On-Site Campground is open from Thursday, 7/25 @ 9AM thru Monday, 7/29  @ NOON
    • HOURS 
      • DOORS/GATES: 10 AM
      • EOD: MIDNIGHT
  • VENUE, CITY/STATE, TIME ZONE: Planet Bluegrass Ranch - 500 West Main, Lyons CO 80540 (MT) 
  • ON-SALE INFO: 1/18/24 @ 10AM (MT) (9AM PACIFIC)
  • GA, VIP, EXPRESS ENTRY, and/or CAMPING? 3 DAY PASS, Friday Pass, Saturday Pass, Sunday Pass, On-Site Camping (w/3 Day Pass)
  • PROCESSOR: Auth.net
  • AGE REQUIREMENT(S): Children 12 and under get FREE entry into the festival and campgrounds when accompanied by a ticketed adult.
  • EVENT FAQ LINK: Ticket Info / General Info
  • TICKETS
    • 3 Day Pass
    • Friday-Single 
    • Saturday-Single
    • Sunday-Single
    • On site camping includes 3-day pass to festival 
    • MAIN EVENT
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • Yes, all refund requests approved (in full). Refund requests for RockyGrass must be made on or before March 15th, 2024- after this date, ALL SALES FINAL
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original. Exchange/upgrade requests for RockyGrass must be made on or before March 15th, 2024- after this date, ALL SALES FINAL

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