Customer Support

WAKAAN MUSIC FESTIVAL 2024: Customer Support FULL Questionnaire

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES:
      • WEDNESDAY PRE-PARTY 9/25/24
      • THURSDAY - SATURDAY 9/26 - 9/28
    • HOURS
      • DOORS/GATES:
        • GENERAL 3-DAY PASS HOLDERS: General 3-day pass holder arrival begins at 1am CST the morning of Thursday, Sep 26th.
        • EARLY ARRIVAL PASS HOLDERS: Early arrival passes can be purchased for $69.99 that allow for 2pm entry on Sep 26th as well as a special pre-party.
          • All early arrival passes are sold per person and everyone in a vehicle arriving early must have their own individual early arrival pass + 3-day festival pass.
          • All Gold VIP ticket holders receive FREE early entry and do not need to purchase any additional passes
    • VENUE, CITY/STATE (TIME ZONE): Mulberry Mountain- 4117 Mulberry Mountain Loop, Ozark, AR 72949 (CT)
    • GA, VIP, EXPRESS ENTRY, and/or CAMPING? GA, VIP, Camping
    • AGE REQUIREMENT(S): All Ages
    • TICKETS
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, but they can be sent to client for approval on case-by-case basis
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: WEDNESDAY 9/25 @ 12PM - SATURDAY 9/28 @ 10PM
    • Sales on-site? If available
    • Upgrades on-site? TBD

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