Customer Support

SEISMIC DANCE EVENT 7.0 Customer Support Info

  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY - SUNDAY November 15 - 17, 2024
    • HOURS
      • FRIDAY 11/15: 4PM – 1AM
      • SATURDAY 11/16: 3PM – 1AM
      • SUNDAY 11/17: 2PM – 11PM
    • VENUE, CITY/STATE (TIME ZONE): The Concourse Project- 8509 Burleson Road, Austin, TX 78719 (CT)
    • AGE REQUIREMENT(S): 18+
    • TICKETS
      • 3 Day GA
        • Standard festival admission for Seismic Dance Event 7.0 on Nov 15th, 16th & 17th, 2024
      • 3 Day VIP
        • VIP experience for Seismic Dance Event 7.0 on Nov 15th, 16th & 17th, 2024
        • VIP lanes for box office & entrance
        • VIP lounges & bar
        • VIP bathroom comfort stations
        • VIP sections & elevated viewing areas at both Volcano stage & Tsunami stage
        • Indoor Volcano stage will have accelerated entrance and additional set of VIP bathrooms for Volcano VIP
        • Additional VIP perks & amenities in the lounges
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • NO, ALL SALES ARE FINAL.
    • Are exchanges/upgrades approved?
      • Upgrades ONLY (GA to VIP)
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? Yes, and wristband exchange
    • Upgrades on-site? TBD
    • Cashless? Yes

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