Customer Support

My order is in "chargedback" status. What does that mean?

  • Updated

This means that the cardholder began a dispute with their bank or credit card company against the ticket order charge.

Per our Terms, which were agreed to at purchase, you agree not to contact See Tickets to seek a refund or exchange from See Tickets when See Tickets is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from See Tickets. Should you do so, your tickets may be cancelled, and See Tickets may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using See Tickets.

We are unable to revalidate your order if it is still in chargedback status. The dispute can take up to 90 days from beginning to end to clear from our system.

If you would still like to attend the event, you will need to repurchase your ticket(s) with a different card and email address. We cannot refund this order until the chargeback clears our system and you've placed a new order.

Once your original order has returned to a valid status and we see you've placed a new order, we'll reach out to confirm the refund.

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