Customer Support

My order was refunded due to being "high-risk." What does that mean?

  • Updated

This means that our Loss Prevention department has received information that has flagged your recent ticket purchase as potentially fraudulent and a high risk to keep active in our system.

We reserve the right to cancel any order that we deem to be possibly of a fraudulent nature or high-risk. We perform various checks to determine the probability of fraud, including- but not limited to- a request to be provided with an original credit or debit card statement, attempts to reach you by telephone, reference to records to check for other fraudulent activity at an IP address, etc.

As a security measure, your ticket order has been refunded back in full, and the order has been canceled. You should see the credit appear on your statement within 1-3 business days of the cancelation.

If you'd like to place another order, you will need to do so using a different credit card than the one you just used and you will need to provide a different email address, as the email address associated with the canceled order has been flagged and can no longer be used.

Please email if you have any questions. Customer Support is given very limited information about reversals. Loss Prevention is not reachable by phone, only email.

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