See Tickets

My order was refunded due to being "high-risk." What does that mean?

This means that our Loss Prevention department has received information that has flagged your recent ticket purchase as a high risk to keep active in our system.

We reserve the right to cancel any order that we deem to be possibly of a fraudulent nature or high-risk. We perform various checks to determine the probability of fraud, including, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to telephone, reference to records to check for other fraudulent activity at an IP address, etc.

As a security measure your ticket order has been refunded back in full, and the order has been cancelled. You should see the credit appear on your statement within 1-3 business days.

If you'd like to place a successful order, you will need to do so using a different credit card than the one you just used, and with a different See Tickets email login, as this email address has been flagged and can no longer be used.

Please email if you have any questions. Customer Support is given LIMITED information about reversals. Loss Prevention is not reachable by phone, only email.

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