See Tickets

My order was refunded due to being "high-risk." What does that mean?

This means that our Loss Prevention department has received information that has flagged your recent ticket purchase as a high risk to keep active in our system.

We reserve the right to cancel any order that we deem to be possibly of a fraudulent nature or high-risk. We perform various checks to determine the probability of fraud, including, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to telephone, reference to records to check for other fraudulent activity at an IP address, etc.

As a security measure your ticket order has been refunded back in full, and the order has been cancelled. You should see the credit appear on your statement within 1-3 business days.

If you'd like to place a successful order, you will need to do so using a different credit card than the one you just used, and with a different See Tickets email login, as this email address has been flagged and can no longer be used.

Please email help@seetickets.us if you have any questions. Customer Support is given LIMITED information about reversals. Loss Prevention is not reachable by phone, only email.

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