ARDMORE MUSIC HALL Customer Support Info

BASIC INFO
- WEBSITE // FAQs PAGE
- LOCATION: 23 East Lancaster Ave, Philadelphia PA 19003
- VENUE CONTACT LINK/EMAIL/PHONE:
  - Contact Link: https://ardmoremusichall.com/contact/
  - info@ardmoremusichall.com
  - (610) 649-8389
- CAN ANYONE BESIDES THE ORIGINAL PURCHASER PICK UP AT WILL CALL?
  - No, original purchaser with proof of purchase (card + ID) ONLY - We do handle in advance name changes via phone and email
- COVID-19 POLICY
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
MISC NOTES:
- "All of our concerts are 21+ events. However, minors may attend ONLY if accompanied by their parent or legal guardian (must have proof), who assumes responsibility at all times."
- ADA COMPLIANCE:
  - General Admission / Tier 1 – If you purchase a General Admission or Tier 1 ticket, we can accommodate accessible seating and viewing areas on the floor without any steps. The floor is accessible by wheelchair.
  - Tier 2 (Platform) – This section offers bar stool seating for many shows, with two steps up and is NOT wheelchair accessible.

Customer Support