GEM & JAM 2023 Customer Support Info

BASIC INFO
- EVENT-SPECIFIC CONTACT EMAIL/URL: https://gemandjamfestival.com/contact/
- EVENT FAQ LINK//WEBSITE
EVENT DETAILS
- EVENT DATES: FRIDAY-SUNDAY 2/3- 2/5/2022
- HOURS
  - DOORS/GATES:
    - Box Office, Campground, and Festival Gates:
      - THURSDAY, 3-10 PM BOX OFFICE // 4 PM CAMP GATES (Early entry to set up camping)
      - FRIDAY, 9 AM-12 AM BOX OFFICE // 10 AM CAMP GATES // 11:30 AM FESTIVAL GATES
      - SATURDAY, 10 AM-12 AM BOX OFFICE & CAMP GATES // 10:45 AM FESTIVAL GATES
      - SUNDAY, 10 AM-12 AM BOX OFFICE & CAMP GATES // 10:45 AM FESTIVAL GATES
  - FESTIVAL HOURS:
    - FRIDAY 1/31 | 11 AM-4 AM
    - SATURDAY 2/1 | 10:45 AM-4 AM
    - SUNDAY 2/2 | 10:45 AM-3 AM
- VENUE, CITY/STATE (TIME ZONE): Pima County Fairgrounds- 11300 S Houghton Rd, Tuscon AZ (MST)
- AGE REQUIREMENT(S): Kids are allowed. Kids under 16 need to be accompanied by an adult, and kids under 6 do not need a ticket.
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
ON-SITE OPERATIONS
- Box Office/Will Call open time:
  - THURSDAY, 3 PM-10 PM
  - FRIDAY, 9 AM-12 AM
  - SATURDAY, 10 AM-12 AM
  - SUNDAY, 10 AM-12 AM
- Sales on-site? Yes
- Upgrades on-site? Yes, if available

Customer Support