Customer Support

GEM & JAM 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 2/3- 2/5/2022
    • HOURS
      • DOORS/GATES:
        • Box Office, Campground, and Festival Gates: 
          • THURSDAY, 3-10 PM BOX OFFICE // 4 PM CAMP GATES (Early entry to set up camping)
          • FRIDAY, 9 AM-12 AM BOX OFFICE // 10 AM CAMP GATES // 11:30 AM FESTIVAL GATES
          • SATURDAY, 10 AM-12 AM BOX OFFICE & CAMP GATES // 10:45 AM FESTIVAL GATES
          • SUNDAY, 10 AM-12 AM BOX OFFICE & CAMP GATES // 10:45 AM FESTIVAL GATES
      • FESTIVAL HOURS:
        • FRIDAY 1/31 | 11 AM-4 AM
        • SATURDAY 2/1 | 10:45 AM-4 AM
        • SUNDAY 2/2 | 10:45 AM-3 AM
    • VENUE, CITY/STATE (TIME ZONE): Pima County Fairgrounds- 11300 S Houghton Rd, Tuscon AZ (MST)
    • AGE REQUIREMENT(S): Kids are allowed. Kids under 16 need to be accompanied by an adult, and kids under 6 do not need a ticket.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time:
      • THURSDAY, 3 PM-10 PM
      • FRIDAY, 9 AM-12 AM
      • SATURDAY, 10 AM-12 AM
      • SUNDAY, 10 AM-12 AM
    • Sales on-site? Yes
    • Upgrades on-site? Yes, if available 

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