ROCKYGRASS 2023 Customer Support Info

BASIC INFO
- EVENT-SPECIFIC CONTACT EMAIL/URL: planet@bluegrass.com // (800) 624-2422
- EVENT FAQ LINK // WEBSITE
- COVID-19 POLICY: N/A
EVENT DETAILS
- EVENT DATES: FRIDAY-SUNDAY 7/28-7/30/23
  - The On-Site Campground is open from Thursday, 7/27 @ 9AM thru Monday, 7/31 @ NOON
- HOURS
  - DOORS/GATES: 10 AM
  - EOD: MIDNIGHT
VENUE, CITY/STATE, TIME ZONE: Planet Bluegrass Ranch - 500 West Main, Lyons CO 80540 (MT)
AGE REQUIREMENT(S): Children 12 and under get FREE entry into the festival and campgrounds when accompanied by a ticketed adult.
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - Yes, all refund requests approved. Refund requests for RockyGrass must be made on or before March 17, 2023- after this date, ALL SALES FINAL
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
ON-SITE OPERATIONS
- Box Office/Will Call open time: Times are subject to change, but the tentative 2023 hours are:
  - Thursday: TBD
  - Friday: TBD
  - Saturday: TBD
  - Sunday: TBD
- Sales on-site? TBD
- Upgrades on-site? TBD
- Cashless? TBD

Customer Support