Customer Support

TELLURIDE BLUEGRASS FESTIVAL 2023 Customer Support Info

  • Updated
  • BASIC INFO
    • CLIENT NAME: Planet Bluegrass
    • EVENT-SPECIFIC CONTACT EMAIL/URL: planet@bluegrass.com // (800) 624-2422
    • EVENT FAQ // EVENT WEBSITE
    • COVID-19 POLICY: Preventative health measures (e.g. full COVID-19 vaccination, masks) may be required.  These decisions will be made at an appropriate time closer to the event and will be communicated via email, social media, and our website.
  • EVENT DETAILS
    • EVENT DATES: THURSDAY-SUNDAY June 15-18, 2023 // On-site camping begins Jun 10, 2023
    • HOURS
      • DOORS/GATES: TBD
      • EOD: TBD
    • VENUE, CITY/STATE, TIME ZONE: Telluride Town Park - 500 E. Colorado Ave., Telluride, CO 81435
    • AGE REQUIREMENT(S): Kids 12 and under are free for the Festival and camping with a paid adult
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved? 
      • Refund requests must be made on or before March 3, 2023
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original (before March 3, 2023)
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? TBD
    • Upgrades on-site? TBD
    • Cashless? TBD

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