Customer Support

TELLURIDE BLUEGRASS FESTIVAL 2024 Customer Support Info

  • Updated
  • BASIC INFO
  • PRE-REGISTRATION EVENT DETAILS
    • Pre-registration is from Tuesday 11/14 at 12pm MT to Tuesday 11/28 at Midnight MT
      • In order to buy tickets in the general on sale, you need to be pre-registered 
      • You can only purchase one pre-registration per email address and credit card
      • You can only use two email addresses per shipping address
      • On or before Wednesday 12/6, folks will receive an email from Planet Bluegrass notifying them if their pre-registration has been accepted
      • Pre-registration does not guarantee you tickets to the festival 
      • If your pre-registration has been accepted, you will receive a password via email on the morning of Thursday 12/7 to purchase tickets to the festival during the general on sale 
  • EVENT DETAILS
    • EVENT DATES: 6/20/24 - 6/23/24
    • HOURS
      • DOORS/GATES: 10 AM
      • EOD: MIDNIGHT
    • VENUE, CITY/STATE, TIME ZONE: Telluride Town Park - 500 E. Colorado Ave., Telluride CO 81435
    • AGE REQUIREMENT(S): Kids 12 and under are free for the Festival and camping with a paid adult
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved? 
      • REFUNDS APPROVED UNTIL MARCH 1ST 2024
    • Are exchanges/upgrades approved?
      • EXCHANGES APPROVED UNTIL MARCH 1ST 2024
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time:
      • TBD
    • Sales on-site? If available
    • Upgrades on-site? If available
    • Cashless? BAR ONLY

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