Customer Support

IMAGINE MUSIC FESTIVAL 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 9/15 - 9/17/23
    • HOURS
      • DOORS/GATES: TBD
      • EOD: TBD
    • VENUE, CITY/STATE (TIME ZONE): Kingston Downs - Rome, GA (EST)
    • AGE REQUIREMENT(S): 18+
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved? 
      • No, all sales are final
    • Are exchanges/upgrades approved? 
      • Yes, if the new order is of equal or greater value than the original, but it must be paid in full (no payment plan exchanges)
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? If available
    • Upgrades on-site? If available
    • Cashless? No

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