Customer Support

(POSTPONED) WE ARE ONE MUSIC + ARTS FESTIVAL 2022 Customer Support Info

  • Updated

EVENT HAS BEEN POSTPONED- CHECK YOUR INBOX FOR MORE DETAILS

POSTPONEMENT REFUND REQUEST DEADLINE IS DECEMBER 15, 2022

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  • BASIC INFO
  • EVENT-SPECIFIC CONTACT EMAIL/URL: info@waomusicfest.com
  • EVENT FAQ LINK // WEBSITE 
  • COVID-19 POLICY:
    • All guests must submit valid proof of vaccination or a negative Covid-test prior to entry into the festival grounds. More info available on waomusicfest.com
  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 5/14-5/15/22 (CST)
    • HOURS
      • DOORS/GATES: 2pm
      • EOD: 10pm
    • VENUE, CITY/STATE (TIME ZONE): Eleanor Tinsley Park- Houston, Texas (CST)
    • AGE REQUIREMENT(S): 18+
    • TICKETS
      • TYPES & DESCRIPTIONS
        • GA:
          • The 2-Day GA Ticket allows you admittance to Buffalo Bayou Park for all two days of the Festival and includes access to:
          • All 3 Stages including 40+ acts
          • Interactive & Live Art Production, Festival activities & bathrooms
          • Full-service bar
          • Food for purchase from Houston's renowned dining scene
          • A portion of your purchase goes to giving back to the Houston Community in charitable donations. 
          • Wristband shipping is available to customers in the USA only. All other countries must select Will Call. The wristband will be shipped within 2 weeks of the festival.
        • VIP:
          • The 2-Day VIP Ticket allows you admittance to Buffalo Bayou Park for the Festival and includes:
          • Unlimited access to VIP lounges with VIP full-service bars
          • Dedicated Festival entrance lane at main entrances
          • Dedicated VIP bathrooms
          • Access to all areas available to General Admission
          • A portion of your purchase goes to giving back to the Houston Community in charitable donations. 
          • Wristband shipping is available to customers in the USA only. All other countries must select Will Call. The wristband will be shipped within 2 weeks of the festival.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final (Unless event is canceled)
      • POSTPONEMENT REFUND REQUEST DEADLINE IS DECEMBER 15, 2022
    • Are exchanges/upgrades approved?
      •  Yes, if the new order is of equal or greater value than the original (ON-SITE ONLY)
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? Being handled by Intellitix
    • Upgrades on-site? Being handled by Intellitix
    • Cashless? Intellitix- info@intellitix.com
  • MISC INFO
    • Print@Home tickets will be exchanged for wristbands on-site EXCEPT for Single Day GA

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