SO WHAT?! MUSIC FESTIVAL 2023 Customer Support Info

BASIC INFO
- CUSTOMER SUPPORT CONTACT EMAIL: info@thirdstringentertainment.com
- EVENT FAQ LINK//WEBSITE
- COVID-19 POLICY
EVENT DETAILS
- EVENT DATES: SATURDAY + SUNDAY 6/24-6/25/23
- HOURS
  - Day 1: Saturday, June 24th
    - Parking lots open at 11:00 AM
    - Box office opens at 11:00 AM
    - Gates open at 12:00 PM
    - Music starts at 1:00 PM
    - Event ends at 11:00 PM
  - Day 2: Sunday, June 25th
    - Parking lots open at 11:00 AM
    - Box office opens at 11:00 AM
    - Gates open at 12:00 PM
    - Music starts at 1:00 PM
    - Event ends at 11:00 PM
- VENUE, CITY/STATE (TIME ZONE): Fair Park- 3710 Parry Ave, Dallas TX 75210
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - Please forward requests directly to contact@discodonniepresents.com
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
- Are downgrades approved?
  - Yes- new order must be made for downgraded tickets prior to refunding original order.
ON-SITE OPERATIONS
- Box Office/Will Call open time: 11 AM BOTH DAYS
- Sales on-site? Yes
- Upgrades on-site? TBD
- Cashless? Partially; Merch Vendors will accept cash

Customer Support