Customer Support

SO WHAT?! MUSIC FESTIVAL 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 6/24-6/25/23
    • HOURS
      • Day 1: Saturday, June 24th
        • Parking lots open at 11:00 AM
        • Box office opens at 11:00 AM
        • Gates open at 12:00 PM
        • Music starts at 1:00 PM
        • Event ends at 11:00 PM
      • Day 2: Sunday, June 25th
        • Parking lots open at 11:00 AM
        • Box office opens at 11:00 AM
        • Gates open at 12:00 PM
        • Music starts at 1:00 PM
        • Event ends at 11:00 PM
    • VENUE, CITY/STATE (TIME ZONE): Fair Park- 3710 Parry Ave, Dallas TX 75210
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
    • Are downgrades approved?
      • Yes- new order must be made for downgraded tickets prior to refunding original order.
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 11 AM BOTH DAYS
    • Sales on-site? Yes
    • Upgrades on-site? TBD
    • Cashless? Partially; Merch Vendors will accept cash

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