Customer Support

FORBIDDEN KINGDOM FESTIVAL 2024 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY + SATURDAY 6/7-6/8/2024
    • HOURS
      • DOORS/GATES: 1PM – 11PM Daily
    • VENUE, CITY/STATE (TIME ZONE): Central Florida Fairgrounds- Orlando, Florida (EST)
    • AGE REQUIREMENT(S): 18+
    • TICKETS
      • TYPES & DESCRIPTIONS
        • 2 Day GA: Admission to the event
        • 2 Day GA+: GA+ Forbidden pass grants you general admission, dedicated express entry, and access to GA+ restrooms
        • 2 Day VIP: VIP Forbidden pass grants you general admission, dedicated express entrance, access to VIP restrooms, and access to dedicated festival VIP areas with dedicated VIP bars.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? YES, CARD ONLY (no cash sales)
    • Upgrades on-site? TBD
    • Cashless? No

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