Customer Support

WONDERSTRUCK IN CLEVELAND 2023 Customer Support Info

  • Updated
  • BASIC INFO
    • EVENT-SPECIFIC CONTACT EMAIL/URL: info@wonderstruckfest.com
    • EVENT FAQ LINK // WEBSITE
    • COVID-19 POLICY
      • The safety of patrons, artists, workers, employees, volunteers and vendors is Elevation’s number one priority. Festival officials continue to monitor COVID-19 developments.  At this time, there are no plans for any festival entry requirements related to health.

        However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 remains an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By buying a ticket and visiting WonderStruck in Cleveland at Lakeland Community College you voluntarily assume all risks related to exposure to COVID-19.

  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 7/8-7/9/23
    • HOURS
      • DOORS/GATES: TBD
      • EOD: TBD
    • VENUE, CITY/STATE (TIME ZONE): Lakeland Community College, Cleveland, OH (EST)
    • AGE REQUIREMENT(S): All Ages
    • TICKETS
      • TYPES & DESCRIPTIONS
        • Adult (Weekend GA) - GA admittance for 7/8 & 7/9
        • Child (Weekend GA) - GA admittance for 7/8 & 7/9
        • Adult (Weekend VIP) - VIP admittance for 7/8 & 7/9, VIP viewing area, VIP lounge w/ catered food, soft drinks, water. Private bar + A/C bathrooms
        • Child (Weekend VIP) - VIP admittance for 7/8 & 7/9, VIP viewing area, VIP lounge w/ catered food, soft drinks, water. Private bar + A/C bathrooms
        • Adult (GA Saturday) - GA admittance for 7/8
        • Child (GA Saturday) - GA admittance for 7/8
        • Adult (GA Sunday) -GA admittance for 7/9
        • Child (GA Sunday) - GA admittance for 7/9
        • Parking Pass - Saturday = Parking for Saturday.
        • Parking Pass - Sunday = Parking for Sunday.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? YES
    • Upgrades on-site? YES
  • MISC NOTES 
    • Child tickets are for ages 3-10

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