Customer Support

PITCHFORK MUSIC FESTIVAL 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 7/21-7/23/23
    • HOURS
      • DOORS/GATES: TBD
      • EOD: TBD
    • VENUE, CITY/STATE (TIME ZONE): Union Park, Chicago, IL (CST)
    • AGE REQUIREMENT(S): All Ages
    • TICKETS
      • TYPES & DESCRIPTIONS
        • 3 Day GA
        • 3 Day PLUS**
        • Friday GA
        • Friday PLUS**
        • Saturday GA
        • Saturday PLUS**
        • Sunday GA
        • Sunday PLUS**
    • REFUND/EXCHANGE/UPGRADE POLICIES
      • Will refund requests be approved?
        • No, all sales are final
      • Are exchanges/upgrades approved?
        • Yes, if the new order is of equal or greater value than the original
    • ON-SITE OPERATIONS
      • Box Office/Will Call open time: TBD
      • Sales on-site? TBD
      • Upgrades on-site? TBD
      • Cashless? TBD
    • MISC NOTES
      • **Get PLUS tickets to elevate your festival experience and receive luxury perks, including:

        • Access to the PLUS Lounge, a tree-filled area located directly across from the Blue Stage with comfortable seating and dining areas

        • An elevated viewing platform of the Blue Stage

        • Dedicated PLUS entrance into the festival

        • Air-conditioned bathrooms

        • Unlimited “Come and Go” re-entry access to the festival grounds*

        • Curated food and cocktails available for purchase from a notable Chicago restaurant and full-service bars

        • Exclusive presale access to Pitchfork Aftershows before the general public can purchase tickets

        • Limited-edition collectible credential

        • Cell-phone charging stations*

        • Complimentary storage lockers*

        • Dedicated concierge service with festival essentials and a merch coupon

        • Free all-day refreshments, paletas and more fun perks to be announced

        • Access to all GA amenities

        *Available on a first-come, first-served basis

         

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