Customer Support

PITCHFORK MUSIC FESTIVAL 2024 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY - SUNDAY 7/19-7/21/2024
    • HOURS
      • DOORS/GATES: 12 PM
      • EOD: 10 PM
    • VENUE, CITY/STATE (TIME ZONE): Union Park- Chicago, IL (CST)
    • AGE REQUIREMENT(S): All Ages
    • TICKETS
      • TYPES & DESCRIPTIONS
        • 3 Day GA
        • 3 Day PLUS:
          • Access to all GA areas and amenities, plus:
          • Access to the PLUS Lounge, a shaded tree-filled area located directly across from the Blue Stage with comfortable seating and dining areas
          • Air-conditioned bathrooms
          • An elevated viewing platform of the Blue Stage*
          • Dedicated PLUS entrance into the festival
          • Unlimited “Come and Go” re-entry access to the festival grounds 
          • Curated food and cocktails available for purchase from a notable Chicago restaurant and full-service bars
          • Access to storage lockers for rent. All lockers include a mobile charging pack*
          • Mobile charging stations in the PLUS lounge
          • Dedicated PLUS concierge to provide you with festival essentials and a $10 merch credit
          • Includes non-alcoholic refreshments and treats
            *Available on a first-come, first-served basis
        • 3 Day VIP:
          • Access to all PLUS & GA areas, lounges, and amenities, plus:
          • New! Access to exclusive viewing options:
          • Front-of-stage viewing at the two main stages (Green and Red)*
          • Double-decker VIP Viewing Decks with elevated sightlines of the two main stages*
          • Side stage viewing bleachers at the two main stages*
          • New! Unlimited access to backstage VIP lounges, complete with shade, air-conditioned restrooms, and an exclusive tented area with comfortable seating and more
          • Includes beer, wine, snacks, and water**
          • Preferred pricing on specialty cocktails
          • Enjoy a daily catered meal from 3-6pm courtesy of acclaimed Chicago restaurants
          • Dedicated VIP entrance with “Come and Go” re-entry access to the festival
          • Access to storage lockers at no additional cost. All lockers include a mobile charging pack*
          • Mobile charging stations in the VIP lounge
          • Lush perks like refresh stations, tarot card readings, a photobooth, massages, and more.
          • Dedicated VIP concierge to provide you with festival essentials, $10 merch credit, plus a VIP-exclusive festival tote bag.
            *Available on a first-come, first-served basis
            **Alcoholic beverages are only available to 21+ ticket holders and limited to 6 per person per day. No discounts or refunds will be issued if ticket buyers are not 21+.
        • Friday GA
        • Friday PLUS**
        • Friday VIP
        • Saturday GA
        • Saturday PLUS**
        • Saturday VIP
        • Sunday GA
        • Sunday PLUS**
        • Sunday VIP
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 12 PM
    • Sales on-site? Yes
    • Upgrades on-site? N/A
    • Cashless? No

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