Customer Support

ELECTRIC ZOO (EZOO) 2023 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 9/1-9/3/23
    • HOURS
      • DOORS/GATES: FRIDAY 9/1 @ 3PM // SATURDAY + SUNDAY @ 1PM
      • EOD: 11PM 
    • VENUE, CITY/STATE (TIME ZONE): Randall’s Island, New York City (ET)
    • AGE REQUIREMENT(S): 18+
    • TICKETS
      • TYPES & DESCRIPTIONS
        • General Admission
        • VIP
          • Ages 21+ with valid government issued photo ID
          • Premium views
          • Private VIP flush toilets
          • Shaded chill out area with seating
          • Full VIP cash liquor bars
          • Complimentary cell phone recharge stations
          • Complimentary passed hors d'oeuvres 
          • On Site Event Host
        • Platinum
          • Ages 21+ with valid government issued photo ID
          • Exclusive Premium Only Premium views
          • Private VIP flush toilets
          • Shaded chill out area with seating
          • Complimentary cell phone recharge stations
          • Complimentary passed hors d'oeuvres 
          • On Site Event Host
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? TBD
    • Upgrades on-site? TBD
    • Cashless? TBD

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