ELECTRIC ZOO (EZOO) 2023 Customer Support Info

BASIC INFO
- EVENT-SPECIFIC CONTACT EMAIL/URL: help@madeevent.com
- EVENT FAQ LINK//WEBSITE
EVENT DETAILS
- EVENT DATES: FRIDAY-SUNDAY 9/1-9/3/23
- HOURS
  - DOORS/GATES:
    - FRIDAY @ 3PM
    - SATURDAY + SUNDAY @ 1PM
  - EOD: 11PM
- VENUE, CITY/STATE (TIME ZONE): Randall’s Island- New York NY (ET)
- AGE REQUIREMENT(S): 18+
- TICKETS
  - TYPES & DESCRIPTIONS
    - General Admission
    - VIP
      - Ages 21+ with valid government issued photo ID
      - Premium views
      - Private VIP flush toilets
      - Shaded chill out area with seating
      - Full VIP cash liquor bars
      - Complimentary cell phone recharge stations
      - Complimentary passed hors d'oeuvres
      - On Site Event Host
    - Platinum
      - Ages 21+ with valid government issued photo ID
      - Exclusive Premium Only Premium views
      - Private VIP flush toilets
      - Shaded chill out area with seating
      - Complimentary cell phone recharge stations
      - Complimentary passed hors d'oeuvres
      - On Site Event Host
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
ON-SITE OPERATIONS
- Box Office/Will Call open time: TBD
- Sales on-site? TBD
- Upgrades on-site? TBD
- Cashless? TBD

Customer Support