Customer Support

PIRATE FEST 2023 Customer Support Info

  • Updated
  • BASIC INFO
    • CUSTOMER SUPPORT CONTACT EMAIL/URL: info@PirateFestLV.com 
    • EVENT FAQ LINK//WEBSITE
    • COVID-19 POLICY
      • PLEASE NOTE: Negative tests or vaccination cards are NOT required to attend this event, per current CDC and local mandates. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the local health authorities, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting our establishment, you voluntarily assume all risks related to the exposure to or spreading of COVID-19.
  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 3/25-3/26/22
    • HOURS
      • DOORS/GATES: SATURDAY 3/25 @ 10 AM // SUNDAY 3/26 @ 11 AM
      • EOD: SATURDAY 3/25 @ 9pm // SUNDAY 3/26 @ 7pm
    • VENUE, CITY/STATE (TIME ZONE): Craig Ranch Park- 628 W Craig Road, North Las Vegas NV 89032 (PST) 
    • AGE REQUIREMENT(S): GA- All Ages // Peyibato Port & Whiskey Tastings- 21+ 
    • TICKETS
      • TYPES & DESCRIPTIONS
        • Weekend, Saturday and Single Day General Admission
        • Ultimate Pirate Experience (VIP WEEKEND PASS 21+)
          • Enjoy the ultimate Pirate experience with our VIP package including: a private parking lot (one per order) with a special entrance and exclusive seating area for the day time Gladius shows. Access to Saturday’s VIP after hours show 7pm-10p. Gladius will light up the night with their heart stopping fire show. VIP ticket holders will dance to live music or relax and share a drink with surprise celebrity guests from Pirates of the Caribbean! Hosted by the hysterically inappropriate Adam the Bawdy juggler. VIP tickets also include a weekend wristband and a t-shirt given ONLY to VIP members. SPACE IS VERY LIMITED
        • Whiskey Tastings: Saturday and Sunday time slots
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • FULFILLMENT
    • DELIVERY METHOD: Print@Home
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 
      • SATURDAY 3/25: 10 AM
      • SUNDAY 3/26: 11 AM
    • Sales on-site? YES
    • Upgrades on-site? YES

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