Customer Support

FESTICATION: EMBER SHORES 2022 Customer Support Info

  • Updated
  • BASIC INFO
    • CUSTOMER SUPPORT CONTACT EMAIL/URL: contact@embershores.com
    • EVENT FAQ LINK//WEBSITE
      • PACKAGES- detailed info about package pricing, checkout options, package options & cost per person (based on room occupancy), and contact form for any additional questions.
    • COVID-19 POLICY
      • No policy at this time
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-MONDAY 12/2 - 12/5/22
    • HOURS
      • Festival Check In: FRIDAY 12/2 @ 3:00PM
      • Festival Check out: MONDAY 12/5 @ 12:00PM
    • VENUE, CITY/STATE (TIME ZONE):
      • Paradisus Cancun, Cancun, MX (EST)
      • Fiesta Americana, Cancun, MX (EST)
    • AGE REQUIREMENT(S): 18+ // Required to show a valid passport or Government issued ID
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: FRIDAY 12/2 @ 3:00PM 
    • Sales on-site? No
    • Upgrades on-site? No

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