FESTICATION: EMBER SHORES 2023 Customer Support Info

BASIC INFO
- CUSTOMER SUPPORT CONTACT EMAIL/URL: contact@embershores.com
- EVENT FAQ LINK // WEBSITE
  - PACKAGES- detailed info about package pricing, checkout options, package options & cost per person (based on room occupancy), and contact form for any additional questions.
- COVID-19 POLICY: No policy at this time
EVENT DETAILS
- EVENT DATES: FRIDAY - SUNDAY 12/8-12/10/23
- HOURS
  - Festival Check In: FRIDAY 12/8 @ 3:00 PM
  - Festival Check Out: MONDAY 12/10 @ 12:00 PM
- VENUE, CITY/STATE (TIME ZONE):
  - Paradisus Cancun- Cancun MX (EST)
  - Fiesta Americana- Cancun MX (EST)
- AGE REQUIREMENT(S): 18+ // They will be required to show a valid passport or Government issued ID
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - No, all sales are final
ON-SITE OPERATIONS
- Box Office/Will Call open time: FRIDAY 12/8 @ 3:00PM
- Sales on-site? No
- Upgrades on-site? No

Customer Support