Customer Support

FESTICATION: SUN SOAKED & FRIEND5 2022: Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 12/16-12/18/22
    • HOURS
      • Festival Check In: 12/16 @ 3:00 PM
      • Festival Check Out: 12/19 @ 12:00 PM
    • VENUE, CITY/STATE (TIME ZONE):
      • Paradisus Cancun, Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico (EST)
      • Fiesta Americana, Blvd. Kukulkan km 16.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico (EST)
    • AGE REQUIREMENT(S): 18+ // They will be required to show a valid passport or Government issued ID
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 12/16 @ 3:00 PM
    • Sales on-site? No
    • Upgrades on-site? No
  • MISC NOTES
    • If you choose to purchase the Split With Friends deposit, you will be sent an email on a later date with links for you and your friends to complete their payments.

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