Customer Support

ASYLUM NYC Customer Support Info

  • Updated
  • BASIC INFO
    • WEBSITE
    • LOCATION: 307 W 26th St, New York, NY 10001
    • VENUE CONTACT LINK/EMAIL/PHONE: http://asylumnyc.com/contact/
    • COVID-19 POLICY: “We are no longer checking vax cards at the door. For our later night comedy shows, masks are optional. For performances of Titanique only, please note that face masks are required inside the venue between sips of your beverage.”
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original

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