Customer Support

(INT) (CANCELLED) LOST IN RIDDIM 2022: Customer Support FULL Questionnaire

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: CANCELLED (SATURDAY + SUNDAY 10/1-10/2/22)
    • HOURS
      • DOORS/GATES: 12PM PST
      • EOD: 10PM PST
    • VENUE, CITY/STATE (TIME ZONE): LAKE CUNNINGHAM REGIONAL PARK, 2305 S. White Rd, San Jose, CA 95148 (PT)
    • ON-SALE INFO:
      • Presale Info: MON 7/25 from 9am - 10am PST
        • One general access code: GETLOST2022
      • Public On Sale Info
        • Begins: MON 7/25 (12pm PST)
    • GA, VIP, EXPRESS ENTRY, and/or CAMPING? GA, VIP
    • PROCESSOR: See Tickets
    • AGE REQUIREMENT(S): GA - All Ages // VIP - 21+ // Ages 2+ must have a ticket
    • TICKETS
      • TYPES & DESCRIPTIONS
        • GA: includes general admission to Lost in Riddim on October 1st & October 2nd, 2022 plus access to the following: Performances all day at Lake Cunningham Regional Park, Food choices from regional and local vendors including vegan, vegetarian, and gluten-free options, Bars, concessions, official band merch, festival merch, free water stations, and more.
        • VIP: (21 and Over Only) includes general admission to Lost In Riddim on October 1st & October 2nd, 2022  plus access to the following: Performances all day at Lake Cunningham Regional Park, Expedited entry, Dedicated bars, food, event merch shop and restrooms, VIP lounge and stage viewing area
    • PAYMENT PLANS 
      • Cut-off Date for PP: 9/1 (last payment is due)
      • Grace Period (retry payment): 10 days
      • Forgiveness Period (reinstatement): 500 days
    • PROMO CODES 
      • 200+ unique email codes for 15% discount on ticket purchases. Certain Loyalty customers receive discount by using their emails at checkout.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final (If any pushback, FWD to client)
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • FULFILLMENT
    • DELIVERY METHOD: Shipped (First class/Standard)- USPS Shipping ($11) & International Will Call ($11)
      • Shuttle Pass: Print@Home
      • GA & VIP Shipping: RFID
        • Shipping timeline for RFID (should end 2 weeks prior to event, if not sooner):
          • SHIPPING START DATE: approx. 8/26
          • SHIPPING CUT-OFF DATE (last day to purchase with shipping): 9/17
          • SHIPPING END DATE: 9/19
    • Alternate reissue delivery method: International Will Call / Will Call
      • If Will Call, are they using paper list or Box Office? Box Office
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? TBD
    • Upgrades on-site? TBD
    • Cashless: Yes, WRSTBND
  • MISC NOTES
    • EVENT CANCELLATION EMAIL SENT TUESDAY, 8/17/22Screen_Shot_2022-08-17_at_12.02.06_PM.png

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