ANIME Impulse LA | Sneaker Expo | K-PLAY! FEST | AA EXPO | Vintage X LA 2023 Customer Support Info

BASIC INFO
- CUSTOMER SUPPORT CONTACT EMAIL/URL: https://www.animeimpulse.com/contact
- EVENT FAQ LINK // WEBSITE
- COVID-19 POLICY: https://www.animeimpulse.com/covid19
EVENT DETAILS
- EVENT DATES: SATURDAY + SUNDAY 1/14-1/15/23
- HOURS
  - DOORS/GATES: 10AM
  - EOD: 7PM
- VENUE, CITY/STATE (TIME ZONE): Gate 7- Pomona Fairgrounds, Pomona CA (PT)
- AGE REQUIREMENT(S): All Ages
- TICKETS
  - TYPES & DESCRIPTIONS
    - 2 Day Pass (All Ages)
    - 1 Day Pass (All Ages)
    - Children under the age of 3- One child (classified as an "infant") under the age of three may enter free with each fare-paying adult.
    - Tickets for children between age of 3-12 available at the door
REFUND/EXCHANGE/UPGRADE POLICIES
- Will refund requests be approved?
  - No, all sales are final
- Are exchanges/upgrades approved?
  - Yes, if the new order is of equal or greater value than the original
ON-SITE OPERATIONS
- Box Office/Will Call open time: 10AM
- Sales on-site? YES
- Upgrades on-site? Can upgrade from Single Day to 2-day entry
- Cashless? Not cashless but credit cards encouraged

Customer Support