Customer Support

SMITH MOUNTAIN LAKE WINE FESTIVAL 2022 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 9/17-9/18/22
    • HOURS
      • SATURDAY 9/17: 11AM-7PM
      • SUNDAY 9/18: 11AM-6PM
    • VENUE, CITY/STATE (TIME ZONE): Mariners Landing- 1315 Graves Harbor Trail, Huddleston, VA (ET)
    • AGE REQUIREMENT(S): All Ages, 21+ to Drink
    • TICKETS
      • TYPES & DESCRIPTIONS
        • Saturday GA, Sunday GA: The General Admission ticket gives you access to a single (Saturday/Sunday Only) full day of the festival, with wines from over 20 wineries, incredible food, and also amazing musical performances! You may bring Blankets, but No Chairs are permitted in the venue area. No outside alcohol or coolers will be allowed. Please drink responsibly.
        • Saturday VIP, Sunday VIP: Upon arrival you will have a separate entrance that will lead you directly into the festival.  Once you receive your credentials you will gain access to our VIP lounge area, complete with indoor and outdoor seating, amazing catered meals from The Landing Restaurant include Bruno's Lake Lager and Hand Selected Wines.  Full access to our special VIP viewing area, as well as indoor restrooms that can only be accessed by our VIP Guests. 
        • Saturday Boat Slip, Sunday Boat Slip: Bring your boat right to the festival!  We are providing incredibly convenient boating slips for those that would like to have another way to make this Smith Mountain Lake Wine Festival a spectacular event. 
          • Restrictions:
            • Boat max length of 26’ and max beam of 8.5’ 
            • There is “No Overnight Moorage” The docks shall be cleared by 8:00 PM.  The ticket purchaser understands and agrees that any vessels moored after 8:00 PM will be removed with all costs associated including fines that are at the sole expense of the vessel owner.
            • No GA or VIP tickets are included in your Boat Slip purchase.  Please purchase separately. 
        • Saturday Chalet, Sunday Chalet: Enjoy the company of your friends and family from your own comfortable Chalet!  Our Chalet's consist of a 10x10 covered tent area with 1 table and 6 chairs. There are no admission tickets included with a chalet ticket.
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • No, all sales are final
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: During event hours
    • Sales on-site? YES
    • Upgrades on-site? YES
    • Cashless? No

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