Customer Support

PSYCHO LAS VEGAS 2023 Customer Support Info [POSTPONED]

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: POSTPONED TBD
    • HOURS 
      • DOORS/GATES: TBD
      • EOD: TBD
    • VENUE, CITY/STATE (TIME ZONE): TBD
    • AGE REQUIREMENT(S): 21+
    • TICKETS
      • TYPES & DESCRIPTIONS
        • WEEKENDER 3-DAY GA (Presale Only for 2022 attendees)
        • HIGH ROLLER 4-DAY VIP (Presale Only for 2022 attendees)
        • More ticket types TBD
    • PAYMENT PLANS
      • Cut-off Date for PP: TBD
      • Grace Period (retry payment): TBD
      • Forgiveness Period (reinstatement): TBD
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales final
    • Are exchanges/upgrades approved?
      • They can be sent to client for approval on case-by-case basis 
  • FULFILLMENT
    • DELIVERY METHOD: Print@Home
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? TBD
    • Upgrades on-site? TBD 
    • Cashless? TBD
  • MISC INFO
    • FULL refunds were offered in regards to the postponement- customers had to fill out a form that had to be submitted no later than 2/24/23 @ 11:59pm.

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