Customer Support

SEISMIC DANCE EVENT 5.0 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 11/11 - 11/13/22
    • HOURS
      • FRI 11/11 (3PM – 1AM)
      • SAT 11/12 (1PM – 1AM)
      • SUN 11/13 (1PM – 11PM)
    • VENUE, CITY/STATE (TIME ZONE): The Concourse Project- 8509 Burleson Road, Austin, TX 78719 (CT)
    • AGE REQUIREMENT(S): 18+
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • All sales are final. There are NO refunds at any time for ANY reason.
      • Tickets are for the overall event. Programming & event format are subject to changes and is not cause for refund. Lineup is subject to change and is not cause for a refund.
      • Please note, a bank dispute or credit card chargeback against this purchase is not compliant with said policy and will result in an automatic ban from all future event purchases with The Concourse Project, RealMusic Events, & Seismic Dance Event.
      • By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time and location of the event.
    • Are exchanges/upgrades approved?
      • Yes, attendees can upgrade from GA to VIP
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: TBD
    • Sales on-site? Yes (& wristband exchange)
    • Upgrades on-site? TBD
    • Cashless? Yes

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