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SEISMIC DANCE EVENT 6.0 Customer Support Info

  • Updated
  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY + SUNDAY 11/10-11/12/2023
    • HOURS
      • FRIDAY 11/10: 4PM – 1AM
      • SATURDAY 11/11: 3PM – 1AM
      • SUNDAY 11/12: 2PM – 11PM
    • VENUE, CITY/STATE (TIME ZONE): The Concourse Project- 8509 Burleson Road, Austin, TX 78719 (CT)
    • AGE REQUIREMENT(S): 18+
    • TICKETS
      • 3 Day GA
        • Standard festival admission for Seismic Dance Event on Nov 10th, 11th & 12th 2023
      • 3 Day VIP
        • VIP admission and experience for Seismic Dance Event on Nov 10th, 11th & 12th 2023
        • VIP viewing & lounge areas at both main stages
        • VIP private bars in both viewing areas
        • More info TBD/TBA
      • VIP Upgrade (if they would like to upgrade from GA to VIP)
        • VIP admission and experience for Seismic Dance Event on Nov 10th, 11th & 12th 2023
        • VIP viewing & lounge areas at both main stages
        • VIP private bars in both viewing areas
        • More info TBD/TBA
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • All sales are final. There are NO refunds at any time for ANY reason.
      • Tickets are for the overall event. Programming & event format are subject to changes and is not cause for refund. Lineup is subject to change and is not cause for a refund.
      • Please note: a bank dispute or credit card chargeback against this purchase is not compliant with said policy and will result in an automatic ban from all future event purchases with The Concourse Project, RealMusic Events, & Seismic Dance Event.
      • By purchasing a ticket to this event, you agree to this purchase policy. Before purchasing your tickets, we urge you to confirm the title, time, and location of the event.
    • Are exchanges/upgrades approved?
      • You can purchase VIP upgrade if you would like to upgrade from GA
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 
      • THURSDAY, 11/9: 2PM – 9PM
      • FRIDAY, 11/10: 3PM – 12:30AM | Afters: 12:30AM – 2AM
      • SATURDAY, 11/11: 3PM – 12:30AM | Afters: 12:30AM – 2AM
      • SUNDAY, 11/12: 2PM – 10:30PM | Afters: 10:30PM – 1AM
    • Sales on-site? Yes, and Wristband Exchange
    • Upgrades on-site? TBD
    • Cashless? Yes

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