Customer Support

FESTICATION: WE ARE FRIENDS Customer Support Info

  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: FRIDAY-SUNDAY 12/16-12/18/22
    • HOURS
      • Festival Check In: 12/16 @ 3:00 PM
      • Festival Check Out: 12/19 @ 12:00 PM
    • VENUE, CITY/STATE (TIME ZONE):
      • Paradisus Cancun, Cancun, MX (EST)
      • Fiesta Americana, Cancun, MX (EST)
    • AGE REQUIREMENT(S): 18+ // They will be required to show a valid passport or Government issued ID
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved? Select one:
      • No, all sales are final
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 12/16 @ 3:00 PM
    • Sales on-site? No
    • Upgrades on-site? No

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