Customer Support

ZONA MUSIC FESTIVAL Customer Support Info

  • BASIC INFO
  • EVENT DETAILS
    • EVENT DATES: SATURDAY + SUNDAY 12/3-12/4/22
    • HOURS
      • DOORS/GATES: 12PM
      • EOD: TBD
    • VENUE, CITY/STATE (TIME ZONE): Hance Park / Phoenix, AZ
    • AGE REQUIREMENT(S): All Ages, VIP 21+ (?)
    • TICKETS
      • TYPES & DESCRIPTIONS
        • All GA Ticket types:
          • Access to both days of the festival (Saturday, 12/3 & Sunday, 12/4) - daily lineups to be announced closer to the festival). Cloth wristband with RFID chip for cashless experience.
        • All VIP Ticket types:
          • Access to both days of the festival (Saturday December 3rd & Sunday December 4th - daily lineups to be announced closer to the festival). 
          • Cloth wristband with RFID chip for cashless experience (orders will ship by November 18th)
          • Exclusive VIP entrance to the festival
          • Re-entry to the festival
          • Preferred viewing areas
          • Exclusive VIP bars and lounges
          • Private restrooms
          • Access to heaters, charging stations, and other VIP amenities
  • REFUND/EXCHANGE/UPGRADE POLICIES
    • Will refund requests be approved?
      • No, all sales are final
    • Are exchanges/upgrades approved?
      • Yes, if the new order is of equal or greater value than the original
  • ON-SITE OPERATIONS
    • Box Office/Will Call open time: 11AM BOTH DAYS
    • Sales on-site? Yes
    • Upgrades on-site? Yes
    • Cashless? Yes
  • MISC NOTES (Any other important info for Customer Support)
    • ETC

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